AI Customer Success Manager (Part-Time, APAC)

Role Overview

You'll be the frontline relationship owner for our client accounts, ensuring satisfaction, documenting engagement processes, tracking OKRs, and proactively solving problems before they escalate. This is a detail-oriented role where precision, clear communication, and self-sufficiency are non-negotiable.

Why Join Us?

You'll work with a team that moves fast, values execution over talk, and serves impressive clients globally. There's real opportunity to grow your hours and responsibilities based on performance, and bonuses reward you directly for the client satisfaction you drive.

What You'll Do

• •Own client relationships end-to-end, serving as the primary point of contact for assigned accounts
• •Document and refine client engagement processes, creating repeatable playbooks for success
• •Track and report on client OKRs, deliverables, and satisfaction metrics
• •Proactively identify client issues and resolve them before they escalate
• •Coordinate with internal teams to ensure timely delivery of client projects
• •Conduct regular check-ins and business reviews with clients
• •Create client-facing reports and dashboards using AI tools to accelerate output
• •Maintain detailed records in our CRM and project management systems
• •Identify upsell and expansion opportunities within existing accounts
• •Contribute to improving our overall client success methodology

What We're Looking For

Required Skills & Experience

• •3+ years of customer success or account management experience in an agency environment
• •Proven track record of managing multiple client accounts simultaneously
• •Experience documenting processes and creating client engagement frameworks
• •Strong reporting skillsyou've tracked OKRs, KPIs, and delivered regular client updates
• •Exceptional written and verbal English communication
• •Self-sufficient and autonomousyou don't wait to be told what to do
• •Detail-oriented with zero tolerance for sloppy work
• •Experience working in fast-paced, results-driven environments
• •Located in the Asia-Pacific region (APAC timezone coverage required)

AI Tool Proficiency (Required)

You must have hands-on experience with and be able to demonstrate proficiency in:

• •ChatGPT Client communication drafting, meeting summaries, report generation
• •Claude Complex analysis, documentation creation, strategic planning support
• •Gemini Research, data synthesis, workflow automation

In your application, you must:

• •Explain your current AI workflow and how you integrate these tools into client management
• •Provide specific examples of how AI tools have helped you increase output quality or manage more accounts
• •Describe how you would use AI tools to excel in this specific role

Tools You Should Know

• •CRM systems (HubSpot, Salesforce, or similar)
• •Project management tools (Asana, Monday, ClickUp, or similar)
• •Communication platforms (Slack, Microsoft Teams)
• •Reporting/dashboard tools (Google Sheets, Looker, or similar)
• •Loom or similar video communication tools

High Agency Mindset (Required)

We're looking for team members who take ownership, solve problems proactively, and don't wait for perfect conditions to take action.

Before applying, read this article: https://www.highagency.com/

We're looking for people who:

• •Take initiative without waiting for permission
• •Find creative solutions when obstacles appear
• •Question assumptions and think from first principles
• •Have a bias for action over endless planning
• •Treat problems as solvable rather than accepting limitations

Professional Remote Work Setup (Required)

To ensure productivity and professional standards, you must have:

• •Dedicated workspace with professional setup (not working from bed or couch)
• •Dual monitor setup minimum laptop screen alone is not sufficient
• •High-speed internet: Minimum 50 Mbps download / 10 Mbps upload
• •Typing speed: Minimum 60 WPM with high accuracy
• •Quality webcam and microphone for client calls
• •Quiet environment suitable for video calls with clients

Work Details

• •Type: Part-time (25 hours/week) with opportunity to increase based on capabilities
• •Hours: Flexible within APAC business hours
• •Time Zone: Asia-Pacific region required
• •Bonuses: Performance bonuses paid for increasing client satisfaction scores
• •Reports to: CEO
• •Communication: Daily async updates via Slack, weekly video check-ins

How to Apply

1. Application Keyword

Include the keyword "MAGIC MUSHROOMS" in your application title or first line.

2. Your AI Workflow (150-200 words)

Explain how you currently use ChatGPT, Claude, and Gemini in your work:

• •Specific tasks you use each tool for in client management
• •How AI has improved your output or efficiency
• •An example of AI-enhanced work relevant to customer success

3. High Agency Reflection (150-200 words)

After reading https://www.highagency.com/, answer: "What does high agency mean to you, and how do you demonstrate it in your job/role?"

Share a specific example of when you took initiative, solved a problem creatively, or pushed through obstacles without waiting for permission.

4. Client Engagement Documentation

Share an example or describe in detail:

• •How you've documented client engagement processes in previous roles
• •How you've reported on client results and OKRs
• •How you've handled and escalated client issues

5. Workspace & Technical Verification

Submit verification of the remote work setup requirements listed above:

• •Photo of your workspace showing your desk, dual monitor setup, and work environment
• •Typing speed test screenshot (TypingTest.com or 10FastFingers.com must show WPM and accuracy)
• •Internet speed test screenshot (Fast.com or Speedtest.net must show download/upload speeds)

6. Video Introduction

Record and submit a 2-minute Loom video introducing yourself and covering:

• •Brief background and relevant customer success experience
• •Why you're interested in this role at Ential
• •One example of how you've used AI tools to improve client management
• •How you stay organized managing multiple accounts

Share the Loom link in your application.

7. Answer These Questions

1. 1.Describe your workflow for managing multiple client accounts. How do you prioritize and ensure nothing falls through the cracks?
2. 2.What does "self-sufficient" mean to you? Give an example of when you solved a complex problem without needing to escalate.
3. 3.Beyond customer success, what other skills or experience do you bring that would add value to our team?
4. 4.Tell me about a time you turned around a dissatisfied client. What was the situation and what did you do?

Critical Instruction

Don't contact us outside of this official process and submitting below.

Please submit your application correctly using the "Apply For This Role" button at the bottom of this page. This ensures your application is properly tracked and reviewed.

If you have questions, you can email us at careers@ential.com, but please use the application button for your initial submission.

This is a detail-oriented role. Following these application instructions is your first test.